We typically ship the product within 1 business day of receiving your order. The shipping time varies depending upon which shipping option you choose. USPS Priority mail is typically 1-3 days within the continental USA, but international orders could take anywhere from 1-4 weeks depending upon which shipping option you choose. On international orders, your home country may charge an import tax or duty; we cannot be responsible for your country’s import taxes and duties. Please check the relevant laws for your country before purchasing.
The Cold Shoulder (“we” or “us”) offers an unconditional 30-day money-back guarantee: if you are not completely satisfied with the product, for any reason, you can return the product to us for a full refund, no questions asked, as long as the product is returned in resellable condition.
The Cold Shoulder guarantees the product against manufacturing defects for a period of 90 days from the date of purchase. We will repair or replace the product, at our discretion.
Unless compelled by law, The Cold Shoulder will never sell your information to 3rd parties. However, if you’ve signed up for our mailing list, or purchased a product or service from us, we may email you occasionally regarding our products or services.